Ridiculously Rich FAQ
Do you have a question about your Ridiculously Rich order? Before you get in touch with us, please check the frequently asked questions below – we may have already provided an answer for your particular query.
If your question is not answered here, please feel free to contact us
Unfortunately, we cannot guarantee that your order will be with you on a specific day and we cannot hold back any orders. We are able to dispatch before a specific date for special occasions such as Valentine’s Day or Mothers Day, but we do not guarantee delivery on these days – only that we will dispatch your cakes with time for them to be delivered.
We aim to get all of our orders dispatched as soon as possible for you! We try our best to get everything sent out between 1-3 working days. Our opening hours are 9-5 Monday-Friday.
All of our cakes are wrapped as soon as cool to keep them fresh. Every box is dated with a minimum of 10 days shelf life but this is actually a precaution as they have been approved with over 30 days shelf life. This means our cakes will still be delicious for up to a month after delivery! Our cakes can also be frozen.
We don't currently offer this on the website as we are such a small team and the mixed box is a set box. However, this is something that we would love to offer in the future.
Pausing or cancelling a subscription must be done by the account holder.
You can pause or cancel your subscription at any time by logging into your account at:
https://www.ridiculouslyrichbyalana.co.uk/account/login
From here, select 'Manage Subscriptions' and select pause or cancel.
If at any time you would like to resume a subscription you can, of course, do so through the same process.
Vegetarian friendly cakes from our Core Range: Cookie Dough Brownie, Creme Brulee Brownie, Peanut Butter Fudge Slice, Millionaires Brownie, Salted Caramel Slice, Sticky Toffee Flapjack and Gooey Chocolate Brownie.
Vegan friendly cakes from our Core Range: Sticky Toffee Flapjack.
Gluten Free: I am afraid we don't have any gluten free options at the moment but we would love to do this in the future, watch this space!
Realised you have made a mistake in the address?
Send over your order number in our contact form and tell us what you would like us to change it to. We will pass the note on to the packing team to see if we can ammend this in time. We begin packing orders early to try and get orders dispatched as quick as we can for customers, so there is a chance your order may have already been packed.
No, all invoices are electronic.
No, they are too deliciously thick.
If you ordered a weekly subscription for example, on a Tuesday, your order will be processed after 7 days, the following Tuesday.
If you ordered a fortnightly subscription, your order will be processed after 14 days.
If you ordered a monthly subscritpion on the 21st of one month, for example, the renewal order will be processed on the 21st of the next month.
Unfortunately, our mystery boxes are exactly that, a mystery! However, we are sure you will love all products included in your box.
This is something we offer over on our TikTok lives every Friday between 1-6pm! However, keep your eyes peeled as this is something we would love to offer on our website in the near future.
The full details and ingredient listings are on the product description on our website. Other ways of accessing this information are included in your box. However, keep an eye out as we are working on something really special to add to your orders that make it easier to access this information. If you would like any more information regarding this topic please email us at contact@ridiculouslyrichbyalana.co.uk
